Common USB device problems

USB Copy Protection Devices should not be plugged in prior to installing your software. Some Windows Operating Systems will allocate a driver to the device by default. That faulty driver will not be updated after installing the USB Copy Protection Device driver and cause the driver not to function.

If you have inserted the USB device prior to installing the software, remove the Device driver using the device manager in the System Properties of the Configuration or Control Panel screen.

Now simple delete the USB device with the exclamation mark by selecting it and hit delete.

The next step is installing the USB dongle driver. This can be done 2 ways:

1. Install the driver for the appropriate USB device. Click here to select.
   
2. Re-install the software with the USB device unplugged. Please note that you do not need to re-install every application, you can install only one application and this will install the correct CPD driver.

Note: there is no support for USB copy protection devices under Windows NT.

Finally you can insert the USB device into the computer. The light should come on and the application should now start up without any problems.